Terms & Conditions

Whagons provides operations management software for organizations that need control, automation, and visibility across their operations. The platform may include task management, work plans, documentation, analytics, forms, approvals, integrations, and AI-assisted features.

You must have legal capacity to accept these terms. If you use Whagons on behalf of a company or other entity, you represent that you have authority to bind that organization to these terms.

You may use the website and platform only for legitimate business purposes and in compliance with applicable law. You agree not to:

• Use Whagons for unlawful, fraudulent, deceptive, or rights-infringing activities.
• Attempt to gain unauthorized access to systems, accounts, data, or networks.
• Interfere with the security, stability, integrity, or performance of the service.
• Upload malicious code, harmful content, or information you do not have the right to process.
• Copy, resell, sublicense, reverse engineer, decompile, or commercially exploit the platform unless Whagons has given written permission.

You are responsible for activity conducted through your accounts, for maintaining credential confidentiality, for assigning appropriate permissions, and for ensuring that your end users comply with these terms and your organization’s internal policies.

The customer organization is also responsible for the accuracy, legality, and legitimacy of the data it uploads to or processes through Whagons.

Unless otherwise agreed in writing, you or your organization retain rights in the data, documents, forms, records, and other content uploaded to Whagons.

Whagons retains all rights in the platform, its design, brand, software, documentation, models, methodologies, improvements, and derivative works. These terms do not transfer Whagons intellectual property to the customer.

Subject to compliance with these terms and any applicable commercial order, Whagons grants you a limited, non-exclusive, non-transferable, revocable license to access and use the service during the applicable subscription or engagement term.

Whagons may offer recommendations, summaries, automations, conversational assistants, and third-party integrations. These features are intended to support operations, but they do not replace human judgment, management review, or the customer’s internal validation processes.

You are responsible for reviewing decisions, approvals, automated communications, and operational outputs before acting on them in sensitive, regulated, safety-critical, employment-related, or contractual contexts.

Pricing, scope, usage limits, service periods, taxes, billing terms, and any specific commitments will be governed by the applicable proposal, quote, order form, statement of work, or commercial agreement between Whagons and the customer.

If no separate commercial agreement exists, Whagons may suspend or limit access to paid services until commercial terms have been accepted by both parties.

Whagons may update, improve, modify, or discontinue website or platform features from time to time. While we aim for reasonable continuity, we do not guarantee that the service will be uninterrupted, error-free, or suitable for every use case.

Beta, pilot, preview, or experimental features may be offered on an “as is” basis, with limited support and frequent changes.

The service may interoperate with third-party tools, including authentication, messaging, forms, infrastructure, or automation providers. Use of those services may be governed by their own terms and policies.

Whagons is not responsible for failures, changes, or downtime caused solely by third-party services outside its reasonable control.

Each party will protect the other party’s confidential information using a reasonable standard of care and will use it only for purposes permitted by the commercial relationship or these terms.

The foregoing does not apply to information that is public through no breach, already lawfully known, lawfully received from a third party, or required to be disclosed by law.

We may suspend or terminate access to the website or platform in the event of material breach, misuse, security risk, non-payment, or legal requirement. You may also stop using the service at any time, subject to any active commercial commitments.

After termination, provisions that should survive by their nature will remain in effect, including intellectual property, confidentiality, limitations of liability, and unpaid payment obligations.

To the maximum extent permitted by law, the website and platform are provided “as is” and “as available.” Whagons disclaims express and implied warranties, including merchantability, fitness for a particular purpose, non-infringement, accuracy of results, and uninterrupted availability.

To the maximum extent permitted by applicable law, Whagons will not be liable for indirect, incidental, special, punitive, or consequential damages, or for lost revenue, profits, data, goodwill, or business interruption arising from use of or inability to use the service.

Whagons aggregate liability relating to the service will be limited to the amounts actually paid by the customer to Whagons during the twelve months preceding the event giving rise to the claim or, if no fees were paid, one hundred U.S. dollars (USD 100).

Unless a written commercial agreement states otherwise, these terms are governed by the laws of Costa Rica, without regard to conflict-of-law rules.

The parties will first attempt to resolve disputes in good faith. If that is not possible, the dispute will be submitted to the competent courts of Costa Rica unless otherwise agreed in writing.

We may update these terms from time to time. The current version will be posted on this page together with its effective date. Continued use of the website or platform after a material change constitutes acceptance of the updated terms.

If you have questions about these Terms & Conditions, contact us at info@whagons.com.